Manager’s communication can count

Manager’s communication can count

Communication – verbal, nonverbal and written, is the core of your business. Unfortunately, this vital component is often treated as an afterthought. An ambiguous memo or poorly planned presentation may leave employees scratching their heads, or even worse, misinterpreting what was said.

As a manager, you are the company’s “communication center.” You are constantly communicating through words, gestures and facial … Continue reading

Listening important for sales

Many people assume they are good listeners, but very few actually are. Most people focus more on developing their speaking skills rather than their listening skills. The lack of good listening skills can cause errors in work and can also result in lost sales, customer dissatisfaction and failure in all communications.

There are four general categories or levels of listeners … Continue reading

Be a better salesperson

In order to improve your sales ability, you must understand that selling is made up of many parts. In other words, an effective overall picture – strong sales – will not be realized if salespeople don’t use strategy, planning, common sense and an attitude that says “This product is terrific.” Good salespeople also rely on sound judgment, diplomacy, creativity and … Continue reading

Make exit as graceful as possible

Nobody wants or looks forward to being let go; most people don’t even expect when it is coming. But if it happens to you, it is very important and beneficial if you can exit with grace. This is very difficult as most often there are a lot of powerful emotions associated with being terminated. People often feel compelled to react … Continue reading

Each worker must determine own ethics

Suppose a chronically late co-worker asks you to keep their tardiness a secret. Should you? What if a customer asks for a special discount that they did not qualify for? Do you give it to them? Imagine your boss encourages you to “fudge” on a company expense report. Can you?

hese scenarios represent ethical dilemmas that employees face frequently in … Continue reading