Posted on December 26, 2017 by
Jan Kantor in
General Interest,
Management & Leadership Skills with
Comments Off on Manager’s communication can count
Communication – verbal, nonverbal and written, is the core of your business. Unfortunately, this vital component is often treated as an afterthought. An ambiguous memo or poorly planned presentation may leave employees scratching their heads, or even worse, misinterpreting what was said.
As a manager, you are the company’s “communication center.” You are constantly communicating through words, gestures and facial … Continue reading
Posted on December 19, 2017 by
Jan Kantor in
General Interest with
Comments Off on Listening important for sales
Many people assume they are good listeners, but very few actually are. Most people focus more on developing their speaking skills rather than their listening skills. The lack of good listening skills can cause errors in work and can also result in lost sales, customer dissatisfaction and failure in all communications.
There are four general categories or levels of listeners … Continue reading
Posted on December 12, 2017 by
Jan Kantor in
Increasing Sales,
Sales and Marketing with
Comments Off on Be a better salesperson
In order to improve your sales ability, you must understand that selling is made up of many parts. In other words, an effective overall picture – strong sales – will not be realized if salespeople don’t use strategy, planning, common sense and an attitude that says “This product is terrific.” Good salespeople also rely on sound judgment, diplomacy, creativity and … Continue reading
Posted on December 5, 2017 by
Jan Kantor in
General Interest,
Human Resources with
Comments Off on Make exit as graceful as possible
Nobody wants or looks forward to being let go; most people don’t even expect when it is coming. But if it happens to you, it is very important and beneficial if you can exit with grace. This is very difficult as most often there are a lot of powerful emotions associated with being terminated. People often feel compelled to react … Continue reading
Posted on November 28, 2017 by
Jan Kantor in
Business Management,
Management & Leadership Skills with
Comments Off on Each worker must determine own ethics
Suppose a chronically late co-worker asks you to keep their tardiness a secret. Should you? What if a customer asks for a special discount that they did not qualify for? Do you give it to them? Imagine your boss encourages you to “fudge” on a company expense report. Can you?
hese scenarios represent ethical dilemmas that employees face frequently in … Continue reading