Today marks your anniversary with your company. You view yourself as a dedicated and responsible employee who has been on time, completed assigned projects and followed company policy. Now it’s time for a raise, right? Wrong.
While your clean record may be commendable, it’s hardly outstanding. And unfortunately, where promotions and raises are concerned, being good isn’t good enough. You’ve … Continue reading
When an office runs like a well-oiled machine, it’s easy to see that a good manager is in charge, guiding a slick staff with a wise hand.
But how did the manager find and choose that slick staff that functions almost as one unit? Here are some tips to aid in hiring top-notch achievers:
* Look carefully at the resume. … Continue reading
Posted on May 30, 2017 by Jan Kantor
in Customer Service
, Enhancing Customer Relations
, General Interest
with Comments Off on Consumers need to learn to know how to complain
It’s a sad but true fact that most consumers firmly believe that it doesn’t matter and won’t make a difference to complain about lousy service or inferior products. Common feelings are, “It won’t do any good. Nobody cares about one person’s complaints.” Multiply these frustrations by the thousands of folks who think this way and you can easily see how … Continue reading
Posted on May 23, 2017 by Jan Kantor
in Business Management
, General Interest
, Increasing Sales
, Sales and Marketing
with Comments Off on Good habits help with sales performance
There are many different characteristics that contribute to making a salesperson the best. However, one characteristic stands out above all others: the adoption of positive habits. The following positive habits can make the difference between great and average sales performance:
Are you thinking positively? Do you make automatic discouraging assumptions about customers? Do you make negative judgments in advance? If … Continue reading
Each of us is abundantly endowed with weaknesses and failings. Effective managers have just as many as everyone else. The difference is that effective managers are willing to ignore individual weaknesses, including their own, and focus instead on bringing out employees’ strengths.
Focus on the positive: An effective manager concentrates on what people can do, not what they can’t, as … Continue reading