Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and every year we hear more slogans from companies trying to convince their customers – and themselves – that they really do believe in service.
But the reality is that few companies have a clear, comprehensive plan to achieve a high level of service quality in … Continue reading
Been offered a new job? How exciting to be sought out for your individual professional expertise, especially if you hadn’t even pursued the position. Job offers are wonderful things. They can make you feel powerful, triumphant and flattered all at the same time.Been offered a new job? How exciting to be sought out for your individual professional expertise, especially if … Continue reading
Preparing for a speech can be a daunting experience. Preparing for a speech can be a daunting experience.
One way to improve the control of your presentation is to make effective use of your presentation aids. Your lectern should hold your text, not support your body, and your microphone should help your audience hear, not blast them with irritating feedback.… Continue reading
You’ve heard it before: “A funny thing happened to me on the way here tonight.” This is a timeless example of how executives use humor as an effective tool. Unfortunately, many people fail to benefit from the value of using humor as a communication tool. A funny anecdote can draw people to your message and can emphasize a critical objective. … Continue reading
Do you have trouble accomplishing tasks simply because you can’t seem to find the time or the concentration? Have you noticed that if the task is something you enjoy, you somehow manage to find the time? Many people find that when they face a task they enjoy doing they don’t procrastinate. This is because they can anticipate the sense of … Continue reading