Southwest Florida's Recognized Leader in Business Consulting & Corporate Communication Techniques

Posts Under: Customer Service

Developing people skills takes effort

Posted on March 14, 2017 by in Customer Service, General Interest, Human Resources, Increasing Teamwork, Management & Leadership Skills, Sales and Marketing with no comments

Are you wearing a sign that says “enter” or “exit”? If you have good interpersonal skills, people naturally gravitate to you. If you’re feeling isolated, don’t despair, because it is possible to improve your interpersonal relationships. The qualities used to build solid friendships are also the qualities used to construct positive interpersonal relationships in the workplace.

One characteristic of a … Continue reading

Good Customer Management Tips

Posted on June 27, 2016 by in Business Management, Customer Service, Enhancing Customer Relations, Increasing Sales, Marketing Opportunities, Sales and Marketing with no comments

Experienced sales people know that managing existing clients is an extremely important part of their job. The majority of a sales professional’s income comes from his existing clients. That is why it is so important that sales professionals develop effective customer management skills that will help them to retain and grow their customer base.

There is much more to customer … Continue reading

Attending to the Details of Customer Service

Posted on February 22, 2016 by in Customer Service, Enhancing Customer Relations, General Interest with no comments

There is an old saying in business that if you do not take care of your customers then someone else will. One of the things you need to remember about customer service is that it is the details which will allow you to stand out from your competition. Any company can set up a bank of phones and put trained … Continue reading

Be a better salesperson

Posted on November 2, 2015 by in Customer Service, Enhancing Customer Relations, General Interest, Increasing Sales, Sales and Marketing with no comments

In order to improve your sales ability, you must understand that selling is made up of many parts. In other words, an effective overall picture – strong sales – will not be realized if salespeople don’t use strategy, planning, common sense and an attitude that says “This product is terrific.” Good salespeople also rely on sound judgment, diplomacy, creativity and … Continue reading

Improving Customer Service

Posted on July 27, 2015 by in Business Management, Customer Service, Enhancing Customer Relations, Increasing Sales with no comments

Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and every year we hear more slogans from companies trying to convince their customers – and themselves – that they really do believe in service.

But the reality is that few companies have a clear, comprehensive plan to achieve a high level of service quality in … Continue reading