There is an old saying in business that if you do not take care of your customers then someone else will. One of the things you need to remember about customer service is that it is the details which will allow you to stand out from your competition. Any company can set up a bank of phones and put trained … Continue reading
In order to improve your sales ability, you must understand that selling is made up of many parts. In other words, an effective overall picture – strong sales – will not be realized if salespeople don’t use strategy, planning, common sense and an attitude that says “This product is terrific.” Good salespeople also rely on sound judgment, diplomacy, creativity and … Continue reading
Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and every year we hear more slogans from companies trying to convince their customers – and themselves – that they really do believe in service.
But the reality is that few companies have a clear, comprehensive plan to achieve a high level of service quality in … Continue reading