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Posts Under: Enhancing Customer Relations

Improving customer service

Posted on October 3, 2017 by in Customer Service, Enhancing Customer Relations, General Interest with Comments Off on Improving customer service

Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and every year we hear more slogans from companies trying to convince their customers – and themselves – that they really do believe in service.

But the reality is that few companies have a clear, comprehensive plan to achieve a high level of service quality in … Continue reading

Don’t be afraid to use humor – it works

Posted on August 15, 2017 by in Enhancing Customer Relations, General Interest, Increasing Teamwork with Comments Off on Don’t be afraid to use humor – it works

You’ve heard it before: “A funny thing happened to me on the way here tonight.” This is a timeless example of how executives use humor as an effective tool. Unfortunately, many people fail to benefit from the value of using humor as a communication tool. A funny anecdote can draw people to your message and can emphasize a critical objective. … Continue reading

Consumers need to learn to know how to complain

Posted on May 30, 2017 by in Customer Service, Enhancing Customer Relations, General Interest with Comments Off on Consumers need to learn to know how to complain

It’s a sad but true fact that most consumers firmly believe that it doesn’t matter and won’t make a difference to complain about lousy service or inferior products. Common feelings are, “It won’t do any good. Nobody cares about one person’s complaints.” Multiply these frustrations by the thousands of folks who think this way and you can easily see how … Continue reading

Improving telephone etiquette

Posted on March 28, 2017 by in Customer Service, Enhancing Customer Relations, Increasing Sales, Sales and Marketing with no comments

How often have you called a business and started to speak, only to be put on hold before you can utter a single word? How often have you sat waiting, holding the telephone while music played on and on? Or how about those phone transfers from department to department? You repeat yourself over and over until you get the right … Continue reading

Good Customer Management Tips

Posted on June 27, 2016 by in Business Management, Customer Service, Enhancing Customer Relations, Increasing Sales, Marketing Opportunities, Sales and Marketing with no comments

Experienced sales people know that managing existing clients is an extremely important part of their job. The majority of a sales professional’s income comes from his existing clients. That is why it is so important that sales professionals develop effective customer management skills that will help them to retain and grow their customer base.

There is much more to customer … Continue reading