Posted on October 3, 2017 by
Jan Kantor in
Customer Service,
Enhancing Customer Relations,
General Interest with
Comments Off on Improving customer service
Practically every organization in today’s hyper-competitive marketplace claims that it “puts the customer first,” and every year we hear more slogans from companies trying to convince their customers – and themselves – that they really do believe in service.
But the reality is that few companies have a clear, comprehensive plan to achieve a high level of service quality in … Continue reading
Posted on August 15, 2017 by
Jan Kantor in
Enhancing Customer Relations,
General Interest,
Increasing Teamwork with
Comments Off on Don’t be afraid to use humor – it works
You’ve heard it before: “A funny thing happened to me on the way here tonight.” This is a timeless example of how executives use humor as an effective tool. Unfortunately, many people fail to benefit from the value of using humor as a communication tool. A funny anecdote can draw people to your message and can emphasize a critical objective. … Continue reading
Posted on May 30, 2017 by
Jan Kantor in
Customer Service,
Enhancing Customer Relations,
General Interest with
Comments Off on Consumers need to learn to know how to complain
It’s a sad but true fact that most consumers firmly believe that it doesn’t matter and won’t make a difference to complain about lousy service or inferior products. Common feelings are, “It won’t do any good. Nobody cares about one person’s complaints.” Multiply these frustrations by the thousands of folks who think this way and you can easily see how … Continue reading
How often have you called a business and started to speak, only to be put on hold before you can utter a single word? How often have you sat waiting, holding the telephone while music played on and on? Or how about those phone transfers from department to department? You repeat yourself over and over until you get the right … Continue reading
Most of the time, people are comfortable with telephone calling. Whatever your profession, daily telephone work is likely part of the job. There are many aspects of using the telephone, from fielding calls to closing sales. Most of us consider using the phone to be second nature. However, one aspect of telephoning that is often neglected is returning phone calls.… Continue reading
