Do you sometimes feel as though you have spent your whole day taking care of employee problems? Are you doing everyone else’s work and not getting your own done? If so, your management may be out of control. It doesn’t have to be though, if you learn the art of “problem” management.
As a manager, more often than not, you … Continue reading
Communication – verbal, nonverbal and written, is the core of your business. Unfortunately, this vital component is often treated as an afterthought. An ambiguous memo or poorly planned presentation may leave employees scratching their heads, or even worse, misinterpreting what was said.
As a manager, you are the company’s “communication center.” You are constantly communicating through words, gestures and facial … Continue reading
Suppose a chronically late co-worker asks you to keep their tardiness a secret. Should you? What if a customer asks for a special discount that they did not qualify for? Do you give it to them? Imagine your boss encourages you to “fudge” on a company expense report. Can you?
hese scenarios represent ethical dilemmas that employees face frequently in … Continue reading
Why is it that some managers seem to soar while others barely get off the ground? The business world is full of success stories, hundreds of managers no more capable than yourself, getting extraordinary things done. So why not you?
There are many qualities that distinguish great managers from mediocre ones. But to be a really successful manager, you must … Continue reading
To learn how to constructively criticize an employee’s job performance involves the skills of tact, understanding and patience. As a manager, you must adopt ways to both boost morale and to solve the problem.
If someone on your staff is having trouble setting priorities, meeting deadlines or accomplishing tasks, chances are that he or she is aware of the problem. … Continue reading